CCPO: Certified Concrete Pump Operator

CCPO: Certified Concrete Pump Operator
Concrete Pump Operator

Codes of Ethics Complaint Procedure

Rationale for Complaint Procedures

Concrete pump operators certified by the BCCSA are expected to conduct themselves in an ethical manner. In recognizing its responsibility to maintain the integrity of the certification program, BCCSA accepts that actions may be needed against a certificant upon receipt and investigation of allegations of violation(s) of the Code of Ethics that are found to be substantiated.

This procedure describes the steps to be taken when complaints are received by the BCCSA. By publishing this procedure the BCCSA does not expect, invite, solicit or encourage complaints. The use of these procedures is for the purpose of protecting the reputation of the profession and the integrity of the program and assuring a fair investigation of complaints. All complaints alleging violation(s) of the Code of Ethics must stipulate one or more violations of the published Code of Ethics .

a) Complaint

  1. Complaints will be accepted only from those who claim to be harmed, or claim that others may be harmed, by the alleged behavior.

  2. All complaints must be in writing and signed by the complainant(s).

  3. Complaints and supporting evidence must show a violation of the Code of Ethics.

  4. At a minimum, the complaint must specify the name of the respondent, the alleged inappropriate behavior referencing the specific section of the Code of Ethics allegedly violated, the standing of the complainant, and any corroborating evidence.

b) Actions

  1. The Executive Director of the BCCSA shall charge the Ethics and Discipline Committee with the responsibility of investigating complaints fixed against certificants.

  2. All complaints shall be subject to an initial review by the BCCSA Director of Operations, who will determine if the complaints valid and actionable. Valid and actionable complaints must be signed and linked directly to an alleged violation of the Code of Ethics. Only valid and actionable complaints will be forwarded to the Chairperson of the Ethics and Discipline Committee.

  3. Complaints not deemed valid and actionable will be returned to the complainant with a written notice stating the deficiencies of the complaint.

  4. Complaints deemed valid and actionable will be investigated.

Purpose, Responsibilities & Objectives of the Ethics and Discipline Committee

The purpose of the Ethics and Discipline Committee is to ensure that issues regarding the practice and conduct of certified concrete pump operators (certificants) are fairly and reasonably investigated and determined, and to protect the public and integrity of the program against unprofessional and /or unethical conduct by certificants. The primary objective of the Ethics and Discipline Committee is to enforce the Code of Ethics. It is responsibility of the Ethics and Discipline Committee to follow the procedures in the conduct of its business as set out below.

a) Enforce the Code of Ethics

The Ethics and Discipline Committee shall receive and review complaints of ethical violations and determine appropriate action, including sanctions and/or dismissal of a complaint.

b) Scope of Authority

The Ethics and Discipline Committee shall investigate complaints filled against a certificant who is certified at the time the complaint is filled and decide the complaint.

c) Composition

The Ethics and Discipline Committee shall comprise a minimum of three members to serve as members of the Committee, drawn from the Council for Concrete Pump Certification (CCPC) or those who have served on the Council. Unless the vote of the Committee is tied, the Chairperson shall not vote on the disposition of the complaint. However, the Chairperson of the Ethics and Discipline shall be authorized to participate in the discussion and deliberation of the complaint. The Chairperson of the Ethics and Discipline Committee shall convene required meetings and follow the progress of the investigation. The Committee shall also be empowered to draw on any expertise available from members of the BCCSA’s Subject Matter Experts Committee as it deems necessary to formulate an educated decision.

d) Timeline

The timelines set forth below shall serve as guidelines and as such, may be shortened or extended at the Ethics and Discipline Committee’s discretion, depending on the circumstances of each proceeding.

e) Procedures: Ethics and Discipline Committee

The Ethics and Discipline Committee shall have the power to investigate all alleged violations of the Code of Ethics. The Ethics and Discipline Committee is obligated to investigate only complaints which are valid and actionable. If, during the investigation, the Ethics and Discipline Committee determines that there may be additional violations, the Ethics and Discipline Committee may investigate and reach appropriate findings regarding such additional violations. All information disclosed to the Ethics and Discipline Committee shall remain confidential; provided, however, that the Ethics and Discipline Committee shall be permitted to disclose such information when compelled by a validly issued subpoena, or to parties essential to the investigation, or otherwise consistent with the BCCSA’s Information Release Policy, or as required by law. File of materials related to the investigations shall be maintained by the BCCSA staff in a secure manner, accessible only to authorized individuals. Upon closing of each investigation, the members of the Ethics and Discipline Committee shall destroy or return to BCCSA staff all materials reviewed for disposition of the complaint.

f) Disciplinary Procedures

  1. Initial Consideration. Within 45 days after receiving a complaint the, Executive Director, after conferring with responsible BCCSA staff, shall determine whether sufficient information exists to proceed with a formal investigation. The investigation shall not proceed without first having received the complainant’s acknowledgement and consent that all information disclosed by the complainant will be disclosed to the certificant in question and others pursuant to the investigation. If the complainant does not consent to the disclosure of all information, the complaint shall be dismissed.

  2. Notification of Formal Investigation. If the Executive Director determines that a formal investigation is warranted, the Chairperson of the Ethics and Discipline Committee shall be notified. Within 30 days of notification of a formal investigation, the Chairperson of the Ethics and Discipline Committee shall send written notification to the complainant and the certificant(s) in question regarding the conduct of the investigation. Such notification shall include the compliant and a description of the alleged conduct involved in the complaint, including the specific sections of the Code of Ethics that are alleged to have been violated. The Chairperson’s notification shall include a request that the certificant respond in writing to the allegation within 30 days from the date of the notification. The Chairperson’s notification shall be sent by traceable courier.

  3. Response to Complaint. The certificant’s response to the complaint shall contain complete information concerning the complaint. The certificant’s failure to respond to the complaint or lack of cooperation shall not prevent the continuing of the investigation as the Ethics and Discipline Committee deems appropriate.

  4. Investigation. The Ethics and Discipline Committee shall conduct its investigation by collecting information, conducting phone inquiries or other appropriate means of inquiry. If after receipt of the certificant’s response the Ethics and Discipline Committee determines that additional information is warranted by either or both parties, or from any third parties, the parties shall be notified and shall submit the additional information within 30 days from the date of the Ethics and Discipline Committee request for additional information.

  5. Disposition of Complaint. If the Ethics and Discipline Committee concludes that some action is warranted, to take one or more of the following actions, or other appropriate action in the discretion of the Committee:

    • Notify the complainant and certificant, in writing, that based on the investigation, no action is warranted against the certificant and dismiss the complaint;

    • Require that the certificant cease and desist the alleged conduct;

    • Reprimand the certificant in writing;

    • Place the certificant on probation and monitor the certificant’s conduct;

    • Refer the matter to a national, regional, provincial, or local professional association;

    • Suspend the certificant’s certified status for an appropriate period of time, including infinitely;

    • Revoke the certificant’s certified status;

    • Take any other action that is warranted under the circumstances.

    Any action taken by the Committee against the certificant shall become part of the record in the certificant’s file, which record shall be considered during any future considerations regarding the certificant’s certification status.

  6. Notification and Publications of Sanctions. The Chairperson of the Ethics and Discipline Committee shall notify the complainant and the certificant of the Committee findings and determination within 30 days from the date of the decision. The Chairperson of the Ethics and Discipline Committee shall report the name(s) of the sanctioned certificants, and the violation(s) of the Code of Ethics as determined by the Ethics and Discipline Committee. Such information may be posted on the BCCSA website, and any other appropriate locations as reasonably determined by the Committee, consistent with the BCCSA information Release Policy. Upon request, the Chairperson of the Ethics and Discipline Committee shall provide such report to any interested person of public agency deemed necessary to protect the public, consistent with the BCCSA’s Information Release Policy.

g) Appeal

The certificant shall have 30 days from the notification of the Committee’s findings and determination in which to request an appeal of the Committee’s findings to the Council for Concrete Pump Certification. In such an event, the Executive Director shall notify the Council that and appeal has been filled.

  1. Information included in the Appeal. Any appeal by the certificant of the Ethics and Discipline Committee’s decision must be made in writing and must be mailed by traceable courier or certified mail, return receipt requested, to the Council. The certificant shall state the specific grounds why the appeal should be considered. The certificant may not present, include, or rely on facts that were not presented in the proceedings; provided, however, that the Council may, in exceptional cases, and in its discretion, grant waivers of this requirement and consider additional facts.

  2. Appeal Hearing. In the event that the certificant timely and properly appeals the Ethics and Discipline Committee’s decision, the Council shall constitute and serve as an Appeals Panel and shall notify the certificant of the date and location of the appeal hearing. The appeal hearing must be scheduled as soon as possible after receipt of the certificant’s notification of appeal. The appeal shall be heard at a location designated by the BCCSA. The certificant shall pay for his or her expenses incurred in connection with the appeal. The certificant shall have the right to bring his or her attorney to counsel the certificant at the hearing, but in no event shall counsel be allowed to present argument or provide testimony in lieu of, or on behalf, of the certificant. The hearing shall be closed with the exception of any witness, experts, consultants and legal counsel. The Appeals Panel shall consider all available evidence presented and which formed the basis for the Ethics and Discipline Committee determination, and such evidence as it may, in its discretion, deem appropriate. A formal record of the proceedings shall be kept on file at BCCSA’s office.

h) Council Decision

  1. The Council Decision. The Council shall only overrule or modify the Ethics and Discipline Committee’s recommendations and conclusions in the event of the following:

    • The Code of Ethics was incorrectly applied;

    • The findings of facts by the Ethics and Discipline Committee were clearly erroneous, arbitrary or capricious; and/or disproportionate to the facts surrounding the violation;

    • The disciplinary sanctions imposed by the Ethics and Discipline Committee were grossly disproportionate to the facts surrounding the violation

    The Council decision shall be final and not subject to further appeal.

  2. Notification/ Publication of Sanction. Within 30 days from the appeal hearing, the Council shall notify the complainant and the certificant in writing of its decision. The Executive Director shall report the name(s) of the sanctioned certificant and the violation of the Code of Ethics. Such information may be posted on the BCCSA website, and any other appropriate locations as reasonably determined by the Council, consistent with BCCSA’s Information Release Policy. Upon request, the BCCSA shall provide such report to any interested person or public agency deemed necessary to protect the public, consistent with the BCCSA Information Release Policy.

i) Close of Case

Once a final decision has been made, the matter shall be closed, and the relevant files shall be retained for a reasonable period of time at the BCCSA office. Members of the Ethics and Discipline Committee, the Council and others in contact with materials related to the investigation, shall destroy or return all information received during the investigation to the BCCSA office.


  Reference Materials
Written Exam Fee
Test Centre Exam $350
Virtually Proctored Exam $250
The same fee applies for retest candidates.
Practical Exam Fee
Practical Exam Application Fee $1,500
Practical Re-Testing Fee $1,500
or portion thereof
Cancellation Fee:
The full fee applies if the candidate is a no-show to the appointment.
Rescheduling Fee:
Over 7 days before the Exam N/A
2-7 days before the Exam $200
1-2 days before Exam $500
24 hours or less before Exam $400

NOTE: The Practical Examination normally requires that an Assessor to be present for the full day of pumping. In an instance where for unforeseen circumstances, one or two components of the examination were not completed, the Candidate may be able to book a part-day of assessment. This part-day of assessment will be at the discretion of the Test Coordinator and the Assessor. In such a case the part-day assessment fee would be $650.


Further information on Concrete Pumping: